Customer-Centricity of IT

Vivek Agarwal

IT is central to the success of the business. It’s like a spinal cord that runs through the body of the company. Transform IT to customer-oriented organization. Treat it as a stand-alone unit with customer focussed mission, aligned with the business strategy and keep developing the leadership and capabilities of IT personnel. Like a plant, nourish the roots (the technology), fertilize by enriching the skills of IT personnel and reap the benefits in running a competitive company, excelling in all fronts.